Using the order taking app

Once the “See MENU & Order” button is published on the restaurant’s website or Facebook page, your customers will be able to browse through your menu and place orders.

If you haven’t done so already, please install the order taking app:

Each time an online order is placed, your restaurant is notified in real time. Watch this video that shows the customer’s and the restaurant’s experience with online orders: 

The order is received in the order taking app and the restaurant account holder should accept it (or reject it) within a 3 minute interval, otherwise the order status changes to “missed”. Like this:

How to install the order taking app

Set it up from the restaurant’s admin panel >>” Menu setup & receive orders” >> “Receive orders” section. Click on “Next” button and select the type of device (tablet or smartphone) you are using. Android and iOS devices are supported. An email or SMS with the download link will be sent within minutes.

Install the app on multiple devices

The app may be installed on another device, starting from the same section, “Connect to another device link”:

Please note, although the order taking app may be installed on multiple devices, only one can be active, so logging in to the new device will log out the app on all previous devices. 

Minimum requirements for the mobile device

  • charging while on
  • good WiFi signal 
  • loud speaker
  • android v 4.4 or later (with Google Play supported) or iOS 9.0 or later
  • decent device quality (meaning not to fall apart after 2 months of usage and get a broken charger socket, displaced screen, etc).
  • at least 1gb of RAM memory

Note: Kindle Fire devices don’t have the Google Play marketplace and push services so they will not be suitable.

Generally cheap Android tablets are optimized to save battery causing connectivity problems. It is very important to get top of the line or at least medium priced Android tablets (Samsung Galaxy S-line, Lenovo Yoga line, Huawei M line, Google Pixel C); otherwise get a iOS tablet even if it is 1 or 2 versions older, or an Android phone.

Ensure good app connectivity

Our system checks every few minutes if it still has a connection with the  phone / tablet where the order taking app is installed.

In case it is not possible to establish a connection, you cannot receive orders so they might be missed.

To prevent connectivity issues, make sure that the mobile devise has:

  • good WiFi or mobile data signal
  • no battery saver app installed (for Android devices)
  • no task killer installed (for Android devices)
  • internet connection (test by accessing from your device)
  • make sure the order taking app runs in foreground (especially for iOS devices, as iOS does not support background mode)

Landscape mode:

An auto-rotate feature is not available. While we don’t have a solution for iOS devices, on Android, as a work-around, there are apps that are able to “Set orientation” that may help with the landscape mode.   

Turn off the alarm in the order taking app

The alarm cannot be turned off – when it starts ringing, the only way to stop it is to accept or reject the corresponding order. Otherwise it rings for 3 min.

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